FAQs

Words in Motion video frame has a built-in lithium battery and an HD LCD display that allows you to upload and play your favorite memory endlessly on loop.

Can I change my video once I receive the frame?

Yes you can! All you need to do is plug the frame into your laptop or PC and you can delete the video that will be on it and replace it with another you love! 

Please note if the new video you upload isn't the right resolution (essentially the right size) for the frame, you will need to edit it correctly! See the below question on how to do it!

If you can't edit it we can help you, send us a message here.

How do I change my video once I receive the frame?

If at any time you want to display a new video, it is important that your video is optimized perfectly to display on the frame without any issues. Here's how!

First, you need access to either a free or paid video editing software- we use filmora. 

Create a new project and in the project settings, make sure of the following:

- Dimensions are 576x1024

- FPS is 25

- KBPS 512

Upload your video into the software, edit it as you wish. Click export.

Make sure to export your video with the exact settings we set up above, sometimes it changes due to the format of the original video.

Change settings (if needed) to match optimal settings. Export and you are done!

Plug your frame into a laptop or desktop, delete the file on there and then upload your new one!

If you dont have access to any software or can't edit it we can help you, send us a message here.

Yes! When the frame is fully charged it will have a battery life of 2-3 hours. However, you can simply plug the USB cable (included in the package) into your computer or AU powerpoint (included in the package) and it will allow your frame to stay on 24/7!

Your video can be up to 15 minutes long!

Anywhere in Australia & Worldwide!

We have a 1-2 business day handling time on processing and shipping all orders, excluding weekends and public holidays.

As we are based in Sydney Australia, we ship via Australia Post, allowing us to provide standard (estimated 3-5 business days) and express (estimated 1-2 business days) shipping options.

For international orders, we advise a 6-9 business day transit time. However, due to the impacts of COVID-19 in various countries, this time may be longer.

It is best your video is either 16:9 or 9:16- essentially meaning like an Instagram story. We or you will adjust the resolution to ensure it displays on the frame correctly!

Yes! You can do a mixture of both videos and photos for display.

It sure does! You have the option to add sound to your video. We do like to let our customers know to keep in mind that since your video will be on loop 24/7 the sound will also be on loop, which may take away the importance from the replaying memory!

Simply put it back into the box it comes in and close the lid. There is a magnetic battery in the box that will switch off the frame for you!

You will get your very own Words in Motion acrylic video frame with a USB cable and AU charging port.

Unfortunately no, the memory will play on a loop unless you place it back in its box.

Our acrylic frames are 5" with an HDC LCD screen. We are working to bring other sizes in though!

We only allow returns of an item within 14 days once received. If the product is received damaged or you are facing issues with the frame, send us an email with your order number and we will get it resolved quickly!